Terms & Conditions

Purplebox Software Pty Ltd

Please read these terms and conditions (“terms”, “terms and conditions”) carefully before using Purplebox Software’s website (my.solutions “service”) operated by Purplebox Software Pty Ltd, (known as us, we, our).

Conditions of Use

The services provided by us are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully. In order to use services associated with Purplebox Software Pty Ltd you must register an account. This may include name, address, telephone number, credit/debit card details, current email address.

Privacy Policy

Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.


Content published on this website (digital downloads, images, texts, graphics, logos) are the property of Purplebox Software and/or

its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Purplebox Software, with copyright authorship for this compilation by us.


If you, the customer, engage with our services at Purplebox Software, we may choose to communicate with you electronically. We may from time to time choose to utlize the contact information you’ve provided to contact you or send notifications in relation to products or services associated. If you subscribe to the newsletter service on our website, you are going to receive regular emails from Purplebox Software. We will communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

You may request to cease all communication received from Purplebox Software, and their associated service offerings, by submitting a formal request to us in writing via [email protected].

Applicable Law

By visiting this website, you agree that the laws of Australia, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Purplebox Software and you, or its business partners and associates.


Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court in Australia, and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews, and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Purplebox Software non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

User Accounts and Passwords

If you are an owner of an account on this website, associated product or service, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

You must notify us immediately by email if you have any reason to believe that your login credentials have become known to anyone else without your authorisation, or if your password is being, or is likely to be, used in an unauthorised manner. In such a case, we will cancel the relevant password and send you a new one by email within a reasonable time of being notified. You may change any new password allocated by us by updating your User Account settings after you have logged into the service platform.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.


Any payments or subscription fees must be paid through the Purplebox Software management portal via the secure eWay service provided by Web Active Corporation Pty Ltd. Access to products and services, and your uploaded materials is conditional on timely payment of all Subscription Fees by you. All credit card and debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment for a Subscription Fee, the payment will not be processed. If the applicable Subscription Fee is not paid to us or automatically debited for any reason by the due date, we may cancel your account or temporarily deny you access to the Website or the Services until such time as payment of the Subscription Fee is received by us in full. You acknowledge and agree that we are not involved in the processing of any payment transaction between you and eWay and eWay’s own terms and conditions apply to each payment. eWay may not accept all types of credit and debit cards and may only accept credit and debit cards issued by service providers specifically identified by eWay from time to time. You should ensure you are familiar with all eWay terms and conditions before you submit any payment through eWay. To the extent legally permitted, in no event will Purplebox Software be liable to any party for any Losses in any way connected to, related to or arising from any payment transaction you enter into with eWay. We may plead these Terms as a bar to any claim, action, proceeding or suit brought by you against us for any matter arising out of any transaction between you and eWay. eWay’s Terms and Conditions and privacy information can be found here: https://www.eway.com.au/legal.


Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You.

Cancelling your Service

You must provide at least 30 days notice of your intentioned to cancel any services you are subscribed to. Upon receiving your written request to chancel your service, we reserve the right to issue you, the customer, a final invoice in advance for the 30 days remaining of your service. Once your 30 days have expired, any access to services which were part of the cancelled product offering will be terminated. Post the termination of your service, your accounts and data will be archived, in which you’ll be provided with read only access to your uploaded data for a further 30 day period. After this read only access period has expired, Purplebox Software will permanently erase any data uploaded to it’s services during your tenure. Purplebox is not responsible for, or has any obligation to your data stored from the expiration of read only access period.

3rd Party material rights

You must not upload, index, store, or upload to our database; any materials which may infringe any third part’s copyright, patient, trade mark, trade secret, confidentiality, privacy or other proprietary or intellectual property rights or which violate any applicable law, statute, ordinance or regulation. By using Purplebox Software associated services or products, you agree to comply and adhere to our procedure and policies in respect to uploading data and materials. By uploading any materials such as (but not limited to) videos, graphics, logos, slides – you warrant that you either own all copyright associated, or have permission or license from the owner to upload to our database for the purposes associated with the general use of our software.